We  just conducted two very dynamic sessions in Bolivia and Ecuador on optimizing knowledge management for improved service delivery. The sessions were developed and conducted for Business Support Organisations to improve their service delivery in the field of market information.

The 3 days session in Bolivia was carried out with IBCE and was linked to a revision of the strategic plan. In Ecuador we conducted a Best Practice seminar on Knowledge Management with representatives of the Latin American Network on Trade Information. The 3 day session, hosted by CORPEI, was attended by 42 representatives from 15 countries. 

The sessions were highly rated and inspired the participants to exchange in a contagious way and  to engage in joint action planning.